24/7 NOC Support

24/7/365 named engineer rotation with 5-minute response SLA, dedicated Slack/Teams channel, blameless postmortems.

WHAT'S INCLUDED

A real engineering team on call 24/7/365 with a 5-minute response SLA — not a help desk reading from a flowchart. Dedicated Slack/Teams/Discord channel, named engineers, and the same person who answered your last ticket can read your runbook because they wrote it.

Every Sev-1 and Sev-2 incident gets a blameless written postmortem within 48 hours. Every change ships with a rollback plan reviewed before deployment. Monthly operations reviews cover incident trends, capacity headroom, security findings, and the roadmap for the next month.

No pre-paid bucket of tickets, no Level-1/Level-2/Level-3 transfer maze. Flat retainer. If your incident takes us 6 hours instead of 30 minutes, that is our problem, not yours.

CAPABILITIES

Every detail handled

24/7/365 named engineer rotation

5-minute response SLA (P1) / 15-minute (P2)

Dedicated Slack / Teams / Discord channel

PagerDuty / Opsgenie escalation

Status-page hosting + customer notification

Monthly operations review (1-hour call)

Blameless postmortems within 48h

Runbook maintenance + handover docs

Change advisory board for risky deploys

Capacity planning + cost forecasting

Quarterly disaster-recovery drills

Flat retainer (no ticket buckets, no overage)

PLANS

Choose your tier

All plans include 24/7 NOC, dedicated channel, and a named engineer.

Standard

$1,200 /month

24/7 NOC Support · Standard

Managed 24/7 noc support
24/7 NOC monitoring
Dedicated channel
Monthly health review

Choose Standard